Starter
Core clinic operations for a single small practice.
- 3 providers
- 4,500 patients
- Core PMS + Operations
Growth
Higher provider and patient limits, with care management available as a separate subscription.
- 10 providers
- 5,000 patients
- Core PMS + Operations
Professional
Full suite with higher limits and better voice rates.
- 20 providers
- 15,000 patients
- Core PMS + Operations
Enterprise
Multi-clinic, DSO, and partner-channel deployments.
- Custom providers
- Custom patients
- Core PMS + Operations
Every plan, side by side
| Modules included | Starter $299/mo | Growth $899/mo | Professional $1,999/mo | Enterprise Custom |
|---|---|---|---|---|
Providers included | 3 | 10 | 20 | Custom |
Patients included | 4,500 | 5,000 | 15,000 | Custom |
Core PMS Appointments, patients, reporting & auditing, HIPAA compliance | ||||
Practice Operations Suite Billing, employee management, asset tracking | ||||
BAA and HIPAA safeguards Signed BAA included at no charge on every plan, with audit logging and role-based access | ||||
Nem ChatbotComing soon Appointment scheduling, patient intake, billing lookup | Coming soon | Coming soon | Coming soon | Coming soon |
Nem Voice Agent Inbound AI voice agent, scheduling, call routing, intake, billing lookup. No outbound calling and no SMS. | Add-on $249/mo · 300 min | Add-on $499/mo · 750 min | Add-on $899/mo · 1,500 min | |
Patient portalComing soon Patient self-service login, self-scheduling, intake forms and bill pay | Coming soon | Coming soon | Coming soon | Coming soon |
Voice overage $0.85 / $0.70 / $0.60 per min. A signed BAA is included at no charge on every plan.
The voice agent runs fully inside the practice management system, not beside it: two-factor identity against the patient record, live balance and last payment, insurance on file, treatment history with cost and amount due, care programme status and next touch, catalogue-priced treatment answers, and new-patient registration plus booking in one transaction. It answers inbound calls only, and does not send SMS.
All plans include unlimited staff accounts; provider and patient counts are plan limits. Annual prepay and partner-channel discounts available.
Care Management Suite
A separate subscription for chronic care programs. Software only: you run the program, Nem provides the documentation, automation and billing evidence.
| Suite features | Starter $299/mo | Growth $599/mo | Professional $1,199/mo | Enterprise Custom |
|---|---|---|---|---|
Enrolled patients included | 50 | 150 | 300 | Custom |
ICD-10 driven care plan templates Adding a qualifying ICD-10 code prefills goals, interventions and outcomes | ||||
One engine for six care programs CCM, RPM, PCM, RTM, BHI and TCM on a single care-plan record | ||||
Care plan lifecycle stage gating Draft to Active stepper enforces CMS requirements before advancing | ||||
Care plans board and worklist Coordinator board with a daily worklist and drag-to-update status | ||||
Printable monthly care plan reports On-demand PDF for patient and payer packets | ||||
All six CMS programs Each with its own cadence and threshold configuration | ||||
Program compatibility guardrails Blocks non co-billable program combinations at enrollment | ||||
Vitals tracking with device-day counting and abnormal flags Standard vitals grid, recorded by your staff, with device-day counts and out-of-range flags | ||||
Automated device ingestion (RPM)Coming soon Direct electronic transmission from a connected device, as CMS requires for RPM device-day billing | Coming soon | Coming soon | Coming soon | Coming soon |
Time tracking for billing Per-program billable-minute log feeding CPT tiers | ||||
Monthly consolidated billing report Every patient with a completed monthly care plan included | ||||
Documented consent capture Method, date, script version and who, before enrollment | ||||
Full audit trail on every care plan Every change and status transition logged | ||||
PHQ-9 and GAD-7 assessments Auto-scored with severity bands and a self-harm safety flag | ||||
Care team roles and coordinator Validated roles plus primary and secondary coordinator | ||||
Upcoming visit email reminders Due and overdue scheduled-touch reminders in-app and by email | ||||
Appointment and care-visit correlation Care touchpoints write through to the clinic calendar |
Every shipped feature is included in every tier. Pricing scales only with enrolled patients: 50, 150 and 300 enrolled. No feature gates. Above 300 enrolled is custom priced, never below $4.00 per enrolled patient per month. Billed separately from your platform plan, with a signed BAA included at no charge.
A clinic billing CCM for 150 enrolled patients earns about $9,900 per month from Medicare, and keeps 94 percent of it.
Questions about pricing
Does Nem support multiple locations and providers?+
Yes. Nem is multi-location by design (an organization can hold many clinics), with per-provider schedules and per-location settings. Pricing is per location rather than per provider, so adding front-desk and support staff does not increase your bill.
How much does Nem cost?+
Nem is priced per location: Starter is $299, Growth is $899 and Professional is $1,999 per month, plus a custom Enterprise tier. Providers and staff are included up to your plan limit. The AI Voice Agent is an add-on at $249, $499 or $899 per month for 300, 750 or 1,500 included minutes, with additional minutes at $0.85, $0.70 and $0.60. Care Management is a separate subscription priced by enrolled patients: $299 at 50, $599 at 150, $1,199 at 300, and custom above 300 with a $4.00 per enrolled patient per month floor. The chatbot is not available yet.
Is pricing per provider?+
No. Nem charges per location, not per provider or per seat. Growing your front-desk and support team does not inflate the bill, which avoids the per-seat pricing that makes many practice management systems expensive as you grow.
Is there a free trial?+
Yes. New clinics start on a 14-day free trial with no credit card required, and can populate it with sample data to see the platform working immediately.