Per location. Never per provider.
One predictable price per clinic. Providers and staff included up to your plan limit. Add the modules you need.
Plans
Starter
Core clinic operations for a single small practice.
- 3 providers
- 4,500 patients
- Core PMS + Operations
Growth
Higher provider and patient limits, with care management available as a separate subscription.
- 10 providers
- 5,000 patients
- Core PMS + Operations
Professional
Full suite with higher limits and better voice rates.
- 20 providers
- 15,000 patients
- Core PMS + Operations
Enterprise
Multi-clinic, DSO, and partner-channel deployments.
- Custom providers
- Custom patients
- Core PMS + Operations
Every plan, side by side
| Modules included | Starter $299/mo | Growth $899/mo | Professional $1,999/mo | Enterprise Custom |
|---|---|---|---|---|
Providers included | 3 | 10 | 20 | Custom |
Patients included | 4,500 | 5,000 | 15,000 | Custom |
Core PMS Appointments, patients, reporting and auditing, role-based access | ||||
Practice Operations Suite Billing, employee management, asset tracking | ||||
BAA and HIPAA safeguards A Business Associate Agreement is available at no charge on every plan, signed before any patient data is processed, with audit logging and role-based access | ||||
Nem ChatbotComing soon Appointment scheduling, patient intake, billing lookup | Coming soon | Coming soon | Coming soon | Coming soon |
Nem Voice Agent Inbound AI voice agent, scheduling, call routing, intake, billing lookup. No outbound calling and no SMS. | Add-on $249/mo · 300 min | Add-on $499/mo · 750 min | Add-on $899/mo · 1,500 min | |
Patient portalComing soon Patient self-service login, self-scheduling, intake forms and bill pay | Coming soon | Coming soon | Coming soon | Coming soon |
Voice overage $0.85 / $0.70 / $0.60 per min. A signed BAA is included at no charge on every plan.
The voice agent runs fully inside the practice management system, not beside it: two-factor identity against the patient record, live balance and last payment, insurance on file, treatment history with cost and amount due, care programme status and next touch, catalogue-priced treatment answers, and new-patient registration plus booking in one transaction. It answers inbound calls only, and does not send SMS.
All plans include unlimited staff accounts; provider and patient counts are plan limits.
Care Management Suite
A separate subscription for chronic care programs, priced on the patients you actually bill for, not the patients you enrol. Software only: you run the program, Nem provides the documentation, automation and billing evidence.
| Suite features | Starter $300/mo | Growth $900/mo | Professional $1,800/mo | Enterprise Custom |
|---|---|---|---|---|
Billed patients included | 50 | 150 | 300 | Custom |
ICD-10 driven care plan templates Adding a qualifying ICD-10 code prefills goals, interventions and outcomes | ||||
One engine for six care programs CCM, RPM, PCM, RTM, BHI and TCM on a single care-plan record | ||||
Care plan lifecycle stage gating Draft to Active stepper enforces CMS requirements before advancing | ||||
Care plans board and worklist Coordinator board with a daily worklist and drag-to-update status | ||||
Printable monthly care plan reports On-demand PDF for patient and payer packets | ||||
All six CMS programs Each with its own cadence and threshold configuration | ||||
Program compatibility guardrails Blocks non co-billable program combinations at enrollment | ||||
Vitals tracking with device-day counting and abnormal flags Standard vitals grid, recorded by your staff, with device-day counts and out-of-range flags | ||||
Automated device ingestion (RPM)Coming soon Direct electronic transmission from a connected device, as CMS requires for RPM device-day billing | Coming soon | Coming soon | Coming soon | Coming soon |
Time tracking for billing Per-program billable-minute log feeding CPT tiers | ||||
Zoom Phone call capturePilot Care calls transcribed, summarised and matched to the patient, with draft time entries and care plan updates your staff approve | Included, in pilot | Included, in pilot | Included, in pilot | Included, in pilot |
Monthly consolidated billing report Every patient with a completed monthly care plan included | ||||
Documented consent capture Method, date, script version and who, before enrollment | ||||
Full audit trail on every care plan Every change and status transition logged | ||||
PHQ-9 and GAD-7 assessments Auto-scored with severity bands and a self-harm safety flag | ||||
Care team roles and coordinator Validated roles plus primary and secondary coordinator | ||||
Upcoming visit email reminders Due and overdue scheduled-touch reminders in-app and by email | ||||
Appointment and care-visit correlation Care touchpoints write through to the clinic calendar |
Every shipped feature is included in every tier. Care Management is priced on results: $6.00 per billed patient per month, with a $300 monthly minimum that covers the first 50 billed patients. A patient you enrol but do not bill for in a month is not charged for in that month. No feature gates. Above 300 billed patients is custom priced, never below $4.00 per billed patient per month. Billed separately from your platform plan, with a signed BAA included at no charge.
A clinic billing CCM for 150 patients at the 2026 national average for CPT 99490 earns about $9,900 per month, and keeps about 91 percent of it.
Questions about pricing
What clinics ask before they pick a plan.
Does Nem support multiple locations and providers?+
Yes. Nem is multi-location by design (an organization can hold many clinics), with per-provider schedules and per-location settings. Pricing is per location rather than per provider, so adding front-desk and support staff does not increase your bill.
How much does Nem cost?+
Nem is priced per location: Starter is $299, Growth is $899 and Professional is $1,999 per month, plus a custom Enterprise tier. Providers and staff are included up to your plan limit. The AI Voice Agent is an add-on at $249, $499 or $899 per month for 300, 750 or 1,500 included minutes, with additional minutes at $0.85, $0.70 and $0.60. Care Management is a separate subscription priced on billed patients rather than enrolled patients, at $6.00 per billed patient per month with a $300 monthly minimum: $300 at 50 billed, $900 at 150, $1,800 at 300, and custom above 300 with a $4.00 per billed patient per month floor. The chatbot is not available yet.
Is pricing per provider?+
No. Nem charges per location, not per provider or per seat. Growing your front-desk and support team does not inflate the bill, which avoids the per-seat pricing that makes many practice management systems expensive as you grow.
Is there a free trial?+
No. Self-serve sign-up is not open today, so there is no self-signup trial to start. New clinics are onboarded personally: you book a demo, and your subscription and billing start date are agreed with our team before any charge occurs.
Not sure which plan fits?
Tell us about your clinic and we will help you pick the right plan or set up a multi-clinic deployment.