Run your entire clinic on one AI-native platform.
Nem is the AI-native platform for clinics: an AI Voice Agent, full practice management, and chronic care management in one HIPAA-oriented system. One platform instead of a patchwork of disconnected tools.
Built for compliance, by design
Encryption in transit and at rest, audit logging on every action, role-based access and two-factor authentication, with protected health information kept out of emails, URLs and logs.
Nem is built to align with HIPAA, NIST and OWASP guidelines and Canadian privacy law (PIPEDA, PHIPA). These reflect our security architecture and practices, not third-party certifications; HIPAA has no official certification. Business Associate Agreements are available before any protected health information is processed. SOC 2 and further certifications are on our roadmap.
Why clinics switch to Nem
Figures below are US-healthcare industry research, the gaps Nem is built to close.
calls go unanswered at the average practice, and most callers simply dial the next clinic. Nem answers them, day or night.
is lost to no-shows across US healthcare each year. Automatic reminders and effortless rescheduling keep your schedule full.
pricing, never per seat, so adding front-desk and support staff never inflates your bill.
How it works
A patient calls your existing number.
Nem’s AI answers, verifies who they are, and books the right slot.
The appointment writes straight into Nem and your team is notified.
Reminders go out, and the visit, billing and care plan all live in one place.
More on the roadmap
Nem starts with clinics, and is expanding. These are in development.
AI agents for any business
The same always-on AI Voice Agent, extended beyond clinics to businesses of every kind.
Websites & growth services
Done-for-you websites and growth support for clinics and businesses, built on the Nem stack.
Simple, per-location pricing
From $299 per location each month. Providers and staff included. Add the modules you need.
See full pricingFrequently asked questions
What can the AI Voice Agent do?+
Nem’s Voice Agent answers inbound calls and can book, reschedule and cancel appointments, answer billing and insurance-status questions, and take messages. It works around the clock, so the roughly one in three calls clinics miss, and after-hours calls, are still captured.
Which care-management programs does Nem support?+
Nem runs all six Medicare care-management programs, CCM, RPM, PCM, RTM, BHI and TCM, on one unified care-plan engine, rather than a separate tool per program. Each program is a configuration layer on the same engine, so workflows and reporting stay consistent.
Is Nem HIPAA compliant?+
Nem is built to the HIPAA Security Rule safeguards: audit logging, encryption in transit and at rest, least-privilege role-based access, two-factor authentication and PHI minimization. Note that HIPAA has no official certification; Nem signs a Business Associate Agreement before any real patient data is processed.
Will you sign a BAA?+
Yes. A signed Business Associate Agreement is available at onboarding and is required before any protected health information is handled. During the current demo phase Nem uses synthetic data only.
Is Nem SOC 2 certified?+
Not yet. Nem already follows the underlying controls (access control, audit logging, encryption, change management), and SOC 2 is on our roadmap. We will publish the report once a SOC 2 examination is completed; we do not claim a certification we do not yet hold.
How much does Nem cost?+
Nem is priced per location: Starter is $299, Growth is $899 and Professional is $1,999 per month, plus a custom Enterprise tier. Providers and staff are included up to your plan limit. The AI Voice Agent is an add-on at $249, $499 or $899 per month for 300, 750 or 1,500 included minutes, with additional minutes at $0.85, $0.70 and $0.60. Care Management is a separate subscription priced by enrolled patients: $299 at 50, $599 at 150, $1,199 at 300, and custom above 300 with a $4.00 per enrolled patient per month floor. The chatbot is not available yet.
Can I migrate my existing patient and billing data?+
Yes. Nem supports importing your patients, staff and procedure catalog from CSV files. Imports are insert-only and validated with a dry-run preview first, so a migration adds your records without overwriting or deleting anything.