The spreadsheet program
Twenty minutes per patient per month, tracked in a spreadsheet nobody trusts, least of all an auditor.
The problem
The revenue is real. So is the paperwork.
The bolted-on tool
A separate CCM system that does not talk to your PMS, so your coordinator re-enters everything twice.
The consent gap
A program billed without consent on file is not revenue. It is a liability.
Care management fails on documentation, not on care.
One engine, six programs
Learn one system. Run every program.
CCM, RPM, PCM, RTM, BHI, and TCM run on one shared engine: the same care plan, time logging, scheduling, and audit trail, with each program's own cadence and requirements layered on top. Your team learns one workflow, not six systems.
CCM
Monthly support for patients with two or more chronic conditions.
RPM
Remote monitoring of physiologic readings between visits, reviewed by your team.
PCM
Focused management for a patient with one complex chronic condition.
RTM
Remote tracking of therapy adherence and response, such as respiratory or musculoskeletal care.
BHI
Behavioral health support integrated into the primary care relationship.
TCM
Coordinated follow-up in the weeks after a hospital discharge.
The care plan workspace
Everything a coordinator needs, on one screen.
Problems, goals, and interventions. Medications with reconciliation history. Recorded vitals with target ranges, device-day counts and out-of-range flags. Scheduled touches with due and overdue states. Clinical updates and notes, append-only. And standardized assessments, scored automatically, with safety flags your team cannot miss.
Problems
*
Type 2 diabetes
Goal: A1c under 7.0%
*
Hypertension
Goal: BP under 130/80
Interventions
Monthly medication review
Home BP log, twice weekly
Standardized assessmentScored
MinimalMildModerateSevere
Safety flag raised
Follow-up routed to the care team, cannot be dismissed silently.
Billing evidence
When the payer asks, the answer is already written.
Consent before enrollment
No patient enters a program without documented consent: how, when, and by whom, stored on the record.
Minutes that hold up
Every billable minute is logged against the program that required it, by the person who did the work, with the month’s progress visible at a glance.
Guardrails against improper billing
Program rules are enforced at enrollment, like CCM and PCM never running together, and removals are soft, reasoned, and audited, never silently deleted.
Built for HIPAA Security Rule safeguards, and we sign a BAA with every practice.
One platform
On the same record as the front desk.
Care plans live on the same patient record as appointments and billing. Scheduled care touches appear alongside the clinic calendar, and the audit trail covers clinical and administrative work alike. Add the NEM AI Voice Agent and routine check-in calls get answered by the same platform.
Credibility
Bring your questions. We built this with real practices.
We built Nem hands-on with our pilot practices, sitting with the coordinators who run the programs and the billers who have to defend them. Care management earns its place the same way: month by month, documented and audit-ready. Book a demo and bring one real patient panel.
The Nem team
What practices ask us
Do we need new staff to run this?
Most small practices start with the team they have. The system does the tracking and documentation; your coordinator does the care.
What if we already use a CCM tool?
Moving in is part of onboarding. Imports only ever add records, never overwrite, and your program history stays auditable.
Which programs can run together?
The system enforces program compatibility at enrollment, so combinations that cannot be billed together never get started.
Is this an EHR?
No. Nem is practice management with care management built in. It runs alongside your clinical records, not instead of them.
Pricing
Priced by enrolled patients.
Care Management is a separate subscription, priced by enrolled patients from $299 per month at 50 enrolled. Every shipped feature is included at every tier; only the enrolled patient limit changes.
For practices with a Medicare panel, care management is usually the module that pays for the platform.