The spreadsheet program
Twenty minutes per patient per month, tracked in a spreadsheet nobody trusts, least of all an auditor.
Add-on, included on Growth and up
Care management that pays for itself, and proves it.
Six Medicare care programs on one engine: CCM, RPM, PCM, RTM, BHI, and TCM. Enrollment gated by consent, every minute logged, every change audited, on the same patient record your whole clinic uses.
The problem
The revenue is real. So is the paperwork.
The bolted-on tool
A separate CCM system that does not talk to your PMS, so your coordinator re-enters everything twice.
The consent gap
A program billed without consent on file is not revenue. It is a liability.
Care management fails on documentation, not on care.
One engine, six programs
Learn one system. Run every program.
CCM, RPM, PCM, RTM, BHI, and TCM run on one shared engine: the same care plan, time logging, scheduling, and audit trail, with each program's own cadence and requirements layered on top. Your team learns one workflow, not six systems.
CCM
Monthly support for patients with two or more chronic conditions.
RPM
Remote monitoring of physiologic readings between visits, reviewed by your team.
PCM
Focused management for a patient with one complex chronic condition.
RTM
Remote tracking of therapy adherence and response, such as respiratory or musculoskeletal care.
BHI
Behavioral health support integrated into the primary care relationship.
TCM
Coordinated follow-up in the weeks after a hospital discharge.
The care plan workspace
Everything a coordinator needs, on one screen.
Problems, goals, and interventions. Medications with reconciliation history. Recorded vitals with target ranges, device-day counts and out-of-range flags. Scheduled touches with due and overdue states. Clinical updates and notes, append-only. And standardized assessments, scored automatically, with safety flags your team cannot miss.
Problems
*
Type 2 diabetes
Goal: A1c under 7.0%
*
Hypertension
Goal: BP under 130/80
Interventions
Monthly medication review
Home BP log, twice weekly
Standardized assessmentScored
MinimalMildModerateSevere
Safety flag raised
Follow-up routed to the care team, cannot be dismissed silently.
Call capture, in pilot
Care calls, ready for review.
Now in pilot on Zoom Phone. When a coordinator makes a care call on your clinic's Zoom Phone, Nem transcribes and summarises the recording, matches the call to the patient, and drafts a time entry and care plan updates for your team to review. Included in Care Management, with no separate price.
Staff review first
Nothing is written to the chart or counted as care time until a member of your team reviews the call and approves it. Suggested care plan updates are accepted or rejected one by one.
Minutes from the phone system
The time entry starts from the talk time Zoom recorded for the call. Staff can lower it with a reason, never raise it, and each call supports one time entry.
Your announcement, your line
The recording announcement callers hear is configured by your clinic in Zoom. A patient with a standing request not to be recorded has that choice honoured.
Audio kept 90 days
Call audio is kept for 90 days and then deleted. The approved time entry and the updates your team accepted stay on the care plan.
Billing evidence
When the payer asks, the answer is already written.
Consent before enrollment
No patient enters a program without documented consent: how, when, and by whom, stored on the record.
Minutes that hold up
Every billable minute is logged against the program that required it, by the person who did the work, with the month’s progress visible at a glance.
Guardrails against improper billing
Program rules are enforced at enrollment, like CCM and PCM never running together, and removals are soft, reasoned, and audited, never silently deleted.
HIPAA-eligible infrastructure, built on Google Cloud
Built to align with HIPAA, NIST and OWASP guidelines and Canadian privacy law. These reflect our security architecture, not third-party certifications; HIPAA has no official certification. BAAs available before any protected health information is processed. Security details
One platform
On the same record as the front desk.
Care plans live on the same patient record as appointments and billing. Scheduled care touches appear alongside the clinic calendar, and the audit trail covers clinical and administrative work alike. Add the NEM AI Voice Agent and routine check-in calls get answered by the same platform.
Credibility
Bring your questions. We build this with a real practice.
We build Nem hands-on with one design-partner practice, sitting with the coordinators who run the programs. Care management has to earn its place month by month, documented and audit-ready, and that is the standard we build to. Book a demo and bring one real patient panel.
The Nem team
What practices ask us
Do we need new staff to run this?
Most small practices start with the team they have. The system does the tracking and documentation; your coordinator does the care.
What if we already use a CCM tool?
Moving in is part of onboarding. Imports only ever add records, never overwrite, and your program history stays auditable.
Which programs can run together?
The system enforces program compatibility at enrollment, so combinations that cannot be billed together never get started.
Is this an EHR?
No. Nem is practice management with care management built in. It runs alongside your clinical records, not instead of them.
Pricing
Priced by billed patients.
Care Management is a separate subscription at $6 per billed patient, $300 monthly minimum. You pay only for patients whose care management became billable that month, and every shipped feature is included.
For practices with a Medicare panel, care management is usually the module that pays for the platform.
Bring one real patient panel to the demo.
We will walk your workflow end to end: enrollment, consent, the time log, and what the audit trail shows.